Q: How much does the Authority charge for water and sewerage services?
A: Please see the Rates section for information on the costs associated with water and sewerage services. Please note that rates have not changed since 2012.
Q: How often should I receive a bill and when am I required to pay it by?
A: Bills are issued by the Authority at the end of each month. You are required to pay your bill on or before the 21st day following the date on which the bill was issued.
The Authority will add a Late Payment Charge equal to 1.5% of the outstanding account balance to any account which is not paid on or before the due date. If your bill has not been paid 10 days after the month end, your service is liable for disconnection and will only be reconnected upon settlement of the past due balance and any incidental charges (including legal charges, deposits, and/or reconnection/connection fees, if applicable).
Please note that non-receipt of a bill does not constitute a release from liability of payment.
Q: What are the main components that make up my bill?
A: Your monthly bill is made up of three components: a meter rental fee, an Energy Adjustment Factor (EAF), and your usage.
Your meter rental fee is a fixed monthly charge based on the size of your meter.
The EAF is calculated based on the electricity cost associated with the production and distribution of the water you use and fluctuates with the price of electricity. For more information on the EAF, please click here.
Your usage is the main component of your monthly bill and varies according to the volume of water metered at your service location. The cost associated with your usage may vary depending on how much water your household consumes daily, as well as the length of the meter reading period.
Q: How can I pay my bill?
A: The Authority accepts a variety of payment options so that you can choose the method most convenient to your lifestyle. See the Payment Options section for more information.
Q: How can I register for online account access?
A: To register for online account access, please use the form found in the Documents section of the Ecay directory page. Completed forms may be submitted to the Authority’s Customer Service Department by visiting the Administrative Headquarters at 13G Red Gate Road, George Town, Grand Cayman or 96 Cross Road, West End, Cayman Brac. Please note that only owners (not tenants) may apply for online account access at this time.
Q: How can I report a mainline water or sewerage emergency?
A: Please contact us during business hours at 94WATER (949-2837) or after hours at 946-HELP (4357).
Q: My service has been disconnected due to non-payment, what should I do?
A: If your service has been interrupted due to non-receipt of payment, you must pay all outstanding charges for service as well as a reconnection charge of $25 before service can be restored.
If you know you will not be able to pay your bill in full before the due date, please contact the Customer Service Department at 94WATER (949-2837).
Q: I have a leak in my home’s plumbing, should I contact the Authority?
A: The Authority is responsible for water supply pipelines up to the water meter. All pipes downstream (on the customer side) of the water meter are your responsibility. Therefore, if you suspect a leak in your home’s plumbing, please contact a licenced plumber. For a list of licenced plumbers, click here. If, however, you suspect a problem with your meter or see water coming from your meter, please contact the Authority as soon as possible.
